Shipping policy, Foloxy

Order processing

Most orders are processed within 12 hours. As our jewellery is personalised, production time is added to the delivery time. The times below start once your personalisation has been confirmed.

Delivery times and methods

• Tracked delivery, 10 to 15 working days
• Express delivery, 5 to 7 working days

You will receive a tracking number by email as soon as your order ships. Delivery times are a guide and may be longer during busy periods or because of events beyond our control.

If your order arrives later than the delivery date given, you can ask us to deliver within a reasonable extra period. If it is still not delivered within that period, you can cancel the order and receive a full refund of everything you paid, within 14 days of your request.

Personalisation and engraving

If an engraving cannot be made as requested (text too long or technically impossible), we will contact you to suggest an alternative.

If you do not reply within 4 days of our message, we will adjust the text so it reads clearly and looks right, keeping the meaning of your request, then ship your order with no extra delay. You can also ask us to cancel and fully refund your order at any time before it ships if none of the options suit you.

Delivery address

It is your responsibility to check that the address you give is correct and to let us know quickly about any change. An address can only be changed if your order has not yet been processed.

We are not responsible for incorrect delivery details you provide, or for orders refused or undeliverable because of you (inaccessible or incomplete address, parcel not collected). In these cases, parcels may be returned to the sender, although the carrier does not guarantee this.

How we handle parcels returned to us is explained in our refund policy.

Shipping costs, taxes and customs duties

Applicable shipping costs are shown before you confirm your order.

No customs duties or extra handling fees will be requested from you on delivery.

Lost or undelivered parcels

If your parcel shows as delivered but you have not received it, or if tracking has not updated for more than 10 working days, contact us at contact@foloxy.com. We will open an investigation with the carrier and, if the loss is confirmed, we will resend your order or refund it in full, whichever you prefer.

Contact us

For any question about a delivery, contact@foloxy.com

For returns, cancellations and refunds, please see our refund policy.