FAQ

How long does delivery take?

Standard delivery takes 10 to 15 working days depending on your location. You will receive a tracking number to follow your order.

Do you offer free delivery?

Yes, tracked delivery is free on all orders.

How can I track my order?

As soon as your order ships, you will receive an email with a tracking number and a link to follow your parcel in real time.

Can I return or exchange a product?

Yes, you have 14 days from receiving your order to cancel, as long as the item is unworn and in its original condition. Personalised items cannot be returned for a change of mind, but faulty or incorrect items are always replaced or refunded. All the details are in our refund policy.

Which payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. All transactions are secure and encrypted to protect your information.

How can I contact customer service?

You can reach us through the contact form on the website or by email at contact@foloxy.com.

Do you have a physical shop?

We currently sell online only, which allows us to offer a wide range of products at competitive prices.